Frequently Asked Questions
Frequently Asked Questions - Seylany.com
1. How do I order?
Simply browse our products, click "Add to Cart", then complete your purchase. Enter shipping information and choose your preferred payment method to complete the order.
2. What payment methods are accepted?
We accept:
range
Visa/MasterCard
Apple Pay
STC Pay
All payments are made securely in Saudi Riyals (SAR).
3. How long does delivery take?
Delivery time depends on the shipping option you chose:
Red Box Lockers: 2-5 business days
Delivery via courier: 1-2 working days (for orders before 12 noon)
Aramex/SMSA: 2-4 working days
Remote areas may require additional time.
4. What are the delivery fees?
Delivery fees vary depending on the delivery method:
Red Box: 11.5 Saudi riyals
Delivery via representative: 25 Saudi riyals
Aramex/SMSA: 30 Saudi riyals
Shipping rates are calculated at checkout.
5. Can I cancel or modify my order?
You can cancel or modify your order before it ships. Please contact us as soon as possible via WhatsApp on +966 54 266 2214.
6. What if I receive a damaged or incorrect product?
Sorry! Please contact our support team immediately with your order number and a copy of proof of shipping. We will solve the problem immediately.
7. How can I return a product?
You can return products within 7 days of delivery if they are unused, unopened and in their original condition. Contact us via WhatsApp or email to start the return process.
8. When will I receive my refund?
Once we receive and inspect the returned product, your refund will be transferred to the original payment method within 7 business days.
9. Do you ship outside Saudi Arabia?
Currently, we deliver within the Kingdom of Saudi Arabia and the Gulf countries only.
10. How can I track my order?
Once your order ships, you will receive a tracking link via SMS or email so you can follow the delivery process.
11. Do you need help?
Our customer service team is always ready to help you!
Email: [email protected]
WhatsApp: +966 54 266 2214